Last updated: June 21, 2025
Thank you for shopping at Tonoy IT Solutions. We aim to provide high-quality digital tools and tech products. If you are not entirely satisfied with your purchase, we're here to help.
🔹 1. Refund Eligibility
We offer refunds on physical products under the following conditions:
Item was damaged, defective, or never arrived
Refund request is submitted within 7 days of delivery
You provide proof (photos or unboxing video) of the issue
We do not offer refunds for:
Digital/downloadable items (themes, plugins, code)
Change of mind or incorrect orders
Delayed shipping due to courier or customs issues
🔹 2. How to Request a Refund
To initiate a refund, please email:
📧 support@tonoyitsolutions.com
Include your:
Order number
Name and contact info
Photos/videos of the issue
Once approved, refunds will be processed to your original payment method within 7–10 business days.
🔹 3. Replacements & Exchanges
In some cases, we may offer a free replacement instead of a refund. This applies to:
Damaged shipments
Wrong item received
🔹 4. Shipping Returns (if required)
If we ask for a product to be returned:
You will be responsible for shipping costs (unless it's our error)
Returned items must be in original packaging
🔹 5. Cancellations
We accept cancellations within 12 hours of placing the order. After that, the product may already be processed by the supplier and can no longer be cancelled.
🔹 6. Contact Us
If you have any questions about returns or your order:
📧 Email: support@tonoyitsolutions.com
📍 Office: 167 Madison Ave, NYC / Tonoy Street, Habiganj, BD